11 notti in Perù da Lima: Nazca, Cusco, Machu Picchu, Puno

This is a really good package tour. But our tour started a bit roughly, we do not know if the driver is going to pick us up at the airport or a day later at the hotel. There is no one accompany you on the tour except some sites that have guides, and most of the time English does not work. The agenda of the tour I'm on is no as described on the website, the days have been re-arranged. But the overall experience is wonderful!

We saw some great sights and almost always dealt with friendly, professional people tour guides, hotel staff, etc. but the trip was made very stressful by disorganization with the itenerary. There were many changes made, without any notification, which at times made us think we were heading in the wrong direction not across towns, across the country! and the hours weren't thought out well. One such example unfortunately, there were many examples to pick from: after our Machu Picchu tour, with a day that started at 3am so we could go stand in an almost two hour bus line we only had 4 hours of sleep the night before, we arrived back to Cusco around midnight after a 3 hour ride in the most uncomfortable minibus I've ever seen LucyBus and were dumped out in an unfamiliar square in the city, no other transportation to our hotel arranged. I phoned the tour director and was initially told we'd have to find our way back to the hotel or take a cab. Since Cuzco as completely unfamiliar to us and we had to rise at 5am the next morning for more fun, I became irate and insisted that we be picked up. After some back and forth, I was accommodated. There were many snafus in this trip, one I chose because I wanted to try a planned trip versus doing my own trip planning and a la carte activities. The hotels were NOT 3-star properties. They range anywhere from 1 to 2.5, with the exception of the Paracas hotel, which I would consider a 3. At the end of the tour, when back in Lima, I booked our own hotel choosing to forfeit the money paid for their chosen hotel. It was a palace compared to where we'd been staying. Almost everything about this tour went wrong! Tour director, Lenin, seems like a nice guy but I'd swear that he's never traveled before. He has no business writing tour itineraries! Unless you don't mind long days, very short nights, having your return domestic airline tickets become invalid because of your itenerary changes which the ticket no longer matches, et

The itinerary was poorly executed. For example, Day9: After breakfast, very early in the morning, you'll head to...for a guided tours of..., Then, you'll head to Cusco. It was huge surprise to found that we will be putting into an over-night bus from puno to cusco. We were comforted by our agent that it will not be too bad with an overnight sleeper ride. Only in the puno bus check in, we found that our Sleeper ticket was actually sitting seat! We try to call our travel agent, who is supposed to be available if we have any question. Neither the local puno agent nor Cusco Agent picked up the phone. The worst moment was when we finally arrive cusco 4:30AM, the person who is supposed to pick us up in the bus station did NOT show-up, leaving us there sick, tired, and cannot speak a word of Spanish...